FREQUENTLY ASKED QUESTIONS
WHO CAN BUY FROM LUXEZARA.COM
To shop at Luxezara.com, you must be at least 18 years of age or above and legally permitted by the laws of India to shop in the country.
I LIVE OUTSIDE INDIA, CAN I ORDER FOR A DELIVERY IN INDIA
Our partner boutiques / sellers on Luxezara.com deliver orders only within India from our portal, so you need to give an Indian address along with your contact number for a successful delivery of the product so concern.
WHAT IS MY ACCOUNT WALLET and HOW DOES IT WORK ?
My Account Wallet is a convenient application created just for you. My account wallet is a digital wallet that electronically holds cash only for members. My Wallet contents can be used to make purchases on Luxezara.com or refunded back in form of cash. However, My Wallet contents do not get expired until your membership expires. Cash Refund or wallet encashment request can take up to 30 days.
WHAT HAPPENS IF AN ITEM I HAVE ORDERED HAS SOLD OUT?
There can be three considerations that can be taken for this If the has sold out and out of stock, it would be labeled the same and the item won't get added to your shopping bag. However, if the item goes out of stock after it has been added to your shopping bag but before your check out is completed, you will be informed at the time of check out.
Such items can be added to your wish list and we would try our best to contact our boutique and provide you with your wish list item at the earliest possible. As soon as your wish list item will be available with our store, we will notify you for the same so that you can place your order.
If an item goes out of stock after you have placed your order and received an order- confirmation, then, we will try our best to full fill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take more than 15 days to ship, we will inform you about the delay and cancel the item as per your convenience and reverse any charges made to your credit / debit card against that item.
WHAT IS MY WISHLIST ?
My Wishlist is a creative list wherein you can add the items you like and may wish to purchase anytime in the future, which we will source out to you as per your request from our boutiques
HOW TO CONTACT LUXEZARA.COM ?
You can contact Luxezara.com via mail at firstname.lastname@example.org or call us at 91 855-999-4444 Between 10 AM to 7 PM (MON. to SAT.)
CAN I GET WARRANTY/GUARANTEE FOR THE PRODUCT ?
All the products are under Luxezara assurance in all manners and aspects; we would provide you with all the details regarding the colour, size, material and other necessary information required. We ensure to provide you with an absolute authentic luxury brand product with best quality across the world at lowest prices. The products offered on Luxezara.com are imported and genuine, which are sold through boutiques/sellers directly to the customers and products offered on Luxezara.com do not include any after sale service/warranties as they are not under the control of Luxezara.com All sales are made by boutiques/sellers and not from the manufacturers.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
1. Please be assured that the access to your personal information is kept limited to us and our subsidiaries is 100% confidential; we will not allow outflow of your details any way.
2. To be our member at Luxezara, we will need to have your name, mailing address, contact number and email address. While processing your order online, we would require your billing address, shipping address, contact number, debit card number/ credit card number and the expiry date. If necessary, these particular details may be shared with a credit reference agency to verify your order.
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